CUSTA Terms & Conditions

CUSTA Terms & Conditions

These Terms and Conditions of Use (hereinafter referred to as the "Terms and Conditions") set out the terms and conditions of use of the design production, printing, merchandising and other services (hereinafter collectively referred to as the "Services") provided by CUSTA SDN BHD (hereinafter referred to as “CUSTA”,  “we”, “us”, “our”) to CUSTA’s customers (hereinafter referred to as the “Customer”). The following provisions are set out in the Terms and Conditions of Use. You must read and agree to these Terms and Conditions before using the Services.


1. The Service and the CUSTA’s role

The Customer shall use the Services on the basis of understanding and accepting the contents of the Services and CUSTA's role as described in each item of this paragraph.
(1) In providing the Services, we may, at our own discretion, entrust the implementation of part of the Services to our partner companies, etc. and the Customer agrees to this in advance. The Customer shall not be able to state any objections to which of our partner companies, etc. we entrust with the provision of the Services. Furthermore, we shall not be obliged to disclose to the Customer the information relating to our partner company, etc. to which the Services have been entrusted and the reason for such entrustment.

(2) We reserve the right to change the content of the products, designs, services and other information provided in the Services without notice.

(3) Due to the nature of the Service, we may not be able to respond completely to all demands from the Customer due to peak demand or other circumstances.

2. Account Registration

  1. A person wishing to use the Service (the "Registration Interested Applicant”) can apply to register an account for the Service (the "Registration Application") by agreeing to abide by the Terms and Conditions and providing us with the information we require (the "Registration Information") in the manner prescribed by us.
  2. The Registration Application must be made by the Registration Interested Applicant himself/herself (however, if the Registration Interested Applicant is a legal entity, we may deem the Registration Interested Applicant to be a duly authorised officer or employee of the legal entity).  In addition, the Registration Interested Applicant must provide accurate information in the Registration Information section.
  3. We shall determine whether or not the applicant who has applied for registration in accordance with the preceding paragraph (hereinafter referred to as the 'Registration Applicant') can be registered. If we approve the registration, we shall notify the Registration Applicant to that effect and the registration as a customer shall be completed.
  4. Upon completion of the registration as set out in the preceding paragraph, a contract for the use of the Services is formed between the Customer and CUSTA and the Customer may use the Services in accordance with the Terms and Conditions. If the Customer itself is a legal entity, all acts by the Customer in relation to the use of the Services shall be deemed to be the acts of an officer or employee of the Customer with legitimate authority, regardless of our recognition of such acts.
Refusal of Application 
We may refuse registration or re-registration if the Registration Applicant falls under any of the following circumstances and we are under no obligation to disclose the reasons for such refusal to the Registration Applicant.
  1. If all or part of the registration information provided to CUSTA is false, erroneous or omitted.
  2. If the Registration Applicant is already registered as a customer.
  3. If you are under 18 years of age, a minor, an adult ward, a person under curatorship or a person under assistance and have not obtained the consent of your legal representative or guardian.
  4. If the Registration Applicant  is a gangster, a member of a gang, a criminal group, any other anti-social force or any other person equivalent thereto (“anti-social forces, etc.”).
  5. If we reasonably determine that the Registration Applicant is an anti-social forces, etc. or has some relationship with anti-social force etc. such as cooperation or involvement in the maintenance, operation or management of anti-social force etc. through labour provision, funding or otherwise.
  6. If we reasonably determine that Registration Applicant is a person who has violated a contract with us in the past or a person related to such a person.
  7. If the Registration Applicant has had the registration cancelled before.
  8. If we reasonably determine that the Registration Applicant has acted or is likely to act in a manner that interferes with or hinders the operation and provision of the Service by us or the use of the Service by other Customers.
  9. In any other case where we reasonably determine that registration is not appropriate.
We shall not be liable for any damage incurred by the Registration Applicant as a result of our refusal of the applicant’s Registration Application.

3. Account Management

  1. The Customer is responsible for the proper management and storage of his/her account information at his/her own risk. The Customer may not allow a third party to use his/her account information or dispose of it in any way, including lending, transferring, changing the name, selling or buying of the account information.
  2. The Customer shall be responsible for any damage caused by inadequate management of the account information, errors in use or use by a third party, and we shall not be liable for any such damage.
  3. If we suffer damage as a result of unauthorised use of your account information due to your negligence, you shall be liable to compensate us for such damage.
  4. If account information has been or is likely to be leaked to a third party, the Customer shall inform us without delay. In this case, the Customer shall provide us with the necessary cooperation to deal with such leakage.

4. Account and Registration Information Changes

If the Customer does not notify us of any changes to the account or registration information despite such changes, we may treat the Customer's account and registration information as unchanged. We shall not be liable for any damage incurred by the Customer as a result of this.

5. Order Placement

  1. The Customer may make a provisional order application for the provision of the Services in the manner prescribed by us.
  2. After receiving the provisional order application from the Customer, we shall confirm the contents of the provisional order. We may ask you by telephone, e-mail or other means to confirm the contents of the order and other information and to amend the print data.
  3. Once we have confirmed the contents of the provisional order, we will notify you of the order confirmation and the order will be confirmed with this notification. Thereafter, the Customer shall not be able to cancel the order, irrespective of the reason.
  4. The Customer may cancel the order in accordance with the provisions of our website only before the order Confirmation Notice and, in such a case, if the Customer has already paid the charges to us, we shall refund such paid charges to the Customer in accordance with the provisions of our website. In this case, the Customer shall bear the costs of returning such Fees).
  5. If an order is not placed within 14 days after a provisional order has been placed, the Customer shall be deemed to have expressed its intention to cancel the order, unless otherwise authorised by us. We shall not be liable for any damage incurred by the Customer as a result of the cancellation of the order.
  6. Notwithstanding the provisions of the preceding paragraph, the Customer may not cancel an order for the design creation service after a provisional order has been placed, irrespective of the reason.
  7. We may cancel an order by giving notice to the Customer, whether before or after the order is placed, if we consider that the Customer or the contents of the order fall under or are likely to fall under any of the following grounds:
    1. If the contents of the order infringe the intellectual property rights, portrait rights, privacy rights, honour rights or any other rights of a third party.
    2. If the contents of the order are against the law or public order and morals (including, but not limited to, cases where the printed data contains obscene or cruel expressions or may be misidentified as paper money, securities, etc.).
    3. If the business type of the customer and the printing design or design materials do not meet the standards set by us or our partners.
    4. If the Customer has had its registration terminated.
    5. In any other case where we reasonably determine that the fulfilment or continuation of the order is inappropriate.
    6. If a shortage of product stock is found after a provisional order or order has been placed.
We shall not be obliged to disclose to the Customer the reason for the cancellation of the order and shall not be liable for any cancellation.

6. Prices and Payment

  1. Prices for all products are quoted in the respective local currency and Customers are required to make payment for each order. The prices offered, the products covered and the services provided are subject to change at any time without notice at our discretion.
  2. The Customer agrees to pay all charges and fees (including but not limited to taxes, duties, overseas transaction fees and customs clearance fees) incurred in connection with the order.
  3. The Customer shall pay the charges to us without delay in accordance with the provisions of the our website after the conclusion or delivery of the Services. The Fees and the method of payment between us and the Customer shall be as stipulated on the our website. We shall not be liable for any damage incurred by the Customer as a result of the payment method or financial institution information entered by the Customer in the Service being used by a third party or the content of such information being inaccurate.
  4. If we do not receive payment from the credit card issuer, you are obliged to pay the full amount upon our request.

7. Delivery

  1. We provide the Services in accordance with the agreed terms and indicates the date of shipment of the product from the factory or warehouse. The delivery date after shipment from the factory is only an indication and we do not guarantee the actual date of delivery to the Customer.
  2. If, after we have completed the shipping procedures for the product, the delivery of the product is not completed due to the Customer's refusal to receive the product, long-term absence or other circumstances on the Customer's side, the product shall be returned to us or our partner company and, if the Customer wishes to have the product re-delivered thereafter, the Customer shall be required to pay to us a fee determined separately by us.
  3. The Customer shall acknowledge in advance that the product that has been returned to us or our partner company on or after 10 days have elapsed from the date of return (including the same day) may be destroyed at our discretion.
  4. In the case of the provision of services such as design production services, the delivery and completion report shall be made in the manner prescribed by us, and this shall be deemed to be the completion of the provision of services.

8. Membership Termination

You may withdraw from the Service and delete your registration as a customer by notifying us in a manner we determined.
In the event of withdrawal from membership, if there are any debts owed to us, the Customer shall naturally lose the benefit of time with regard to all debts owed to us and must immediately pay all debts to us.
The handling of personal information after withdrawal from membership shall also be in accordance with the provisions of our Privacy Policy. We shall not be obliged to continue to hold the personal and account information of a Customer who has withdrawn from membership.

9. Registration Cancellation

  1. We may, without prior notice or demand, temporarily or fully suspend the use of the Services, terminate your registration as a customer or cancel the order if any of the following grounds apply to you:
    1. If you breach any of the provisions of these Terms and Conditions.
    2. When it is found that there is a false fact in the registration details.
    3. If the payment is suspended or the user becomes insolvent, or a petition is filed for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganisation proceedings, special liquidation proceedings or any other similar proceedings.
    4. If you have not logged in to the Service for more than 3 years.
    5. If you have not responded to our enquiries or other communications requesting a response for 30 days or more.
    6. If any of the reasons for refusal of account registration apply.
    7. In any other case where we reasonably determine that the registration as a Customer, use of the Service or continuation of the Service is not appropriate.
  2. In addition, in order to confirm the applicability of these reasons to a Customer, we may carry out identification and factual verification, etc. as we deem necessary, and may take necessary measures such as temporarily suspending the use of the Services for such Customer until such verification is completed.
  3. If we take any of the measures set out in this paragraph, we shall not be obliged to disclose the reasons to the Customer, and the Customer shall acknowledge this in advance.
  4. If any of the reasons in the preceding paragraph apply, the Customer shall naturally lose the benefit of time with regard to all debts owed to us and must immediately make payment of all debts to us. In addition, we shall not be liable for any damage incurred by the Customer as a result of our actions under this Article.
  5. We shall not be obliged to continue to hold the personal and account information of any customer who is the subject of a termination of registration action under this Article.

10. Confidentiality Obligation

  1. You must treat any non-public information disclosed by us to you in connection with the Services that we require you to treat as confidential, except with our written consent. You are responsible for complying with your obligations under this section even after you have withdrawn from the Service.
  2. We shall handle user information, printed data provided by the Customer, past order information in the Services and other customer information obtained in connection with the Services in a secure and appropriate manner. We shall not be obliged to disclose such information to the Customer or any other third party unless required by law, requested by a court, regulatory authority or other public authority, necessary for the provision of the Services or otherwise deemed reasonably necessary by us to do so.

11. Prohibited Acts.

In using the Services, the Customer shall not engage in any of the following acts.
  1. Acts in breach of laws and regulations or acts related to criminal acts.
  2. Acts that offend public order and morals.
  3. Fraudulent or threatening acts against us, our partner companies, other users of the Service or other third parties.
  4. Acts that infringe or may infringe the intellectual property rights, portrait rights, privacy rights, honour rights or other rights or interests of CUSTA, our partner companies, other users of the Service or other third parties (including but not limited to reproduction, public transmission, distribution, translation, adaptation, reprinting or re-use of all or part of the Service contents).
  5. Submitting print data through the Services that falls under or is deemed by us to fall under any of the following
    1. Infringes the intellectual property rights, portrait rights, privacy rights, honour rights or any other rights of any third party
    2. If the data is offensive to law or public order and morals (including, but not limited to, cases where the data contains obscene or cruel expressions or expressions that may be misidentified as paper money or securities, etc.).
  6. Acts that place an excessive load on the network or system of the Service.
  7. Actions that may obstruct the operation of the Service or damage the reputation of CUSTA or the Service.
  8. Acts that illegally access or attempt to illegally access our network or systems, etc.
  9. Acts that alter the Customer interface, software, etc. of the Service provided by us.
  10. Any reverse engineering acts to analyse our software, etc., such as decompiling or disassembling.
  11. Acts of impersonating a third party.
  12. Acts of collecting information on other users of the Service.
  13. Acts that cause disadvantage, damage or discomfort to CUSTA, our partner companies, other users of the Service or other third parties.
  14. Actions that violate these Terms and Conditions, including the rules regarding the use of the Service posted on our website.
  15. Actions that further hinder the provision of the Service by our partner companies.
  16. Provision of benefits to anti-social forces, etc.
  17. Acting on behalf of anti-social forces, etc., receiving requests from these persons, or using the Service under the direction or request of these persons in substance.
  18. Directly or indirectly causing or facilitating any of the acts listed in the preceding items.
  19. Any other acts which we reasonably deem inappropriate.

12. Personal Information

  1. We handle user information in relation to the provision of the Services in accordance with a separately defined Privacy Policy, and the Customer agrees that we will handle user information in accordance with this Privacy Policy.
  2. If you voluntarily disclose your personal information on our website, you acknowledge in advance that such information may be viewed or obtained by third parties and that we shall not be liable for any damage suffered by you as a result of the disclosure of such information.
13. Ownership of rights and intellectual property rights
  1. Our website and services
    All intellectual property rights (including, but not limited to, text, images, illustrations, video, music, sound, online design materials, programs and other intellectual property rights relating to copyright, patent rights, utility model rights, design rights, trademark rights and content owned by us or persons who have granted licences to us) relating to our website and services belong to us or persons who have granted licences to us. The licence to use the Services in accordance with these Terms and Conditions does not mean a licence to use the intellectual property rights relating to our website or the Services by us or any person who has granted a licence to us.
  2. Production deliverables
    All intellectual property rights in relation to the deliverables produced by us, with the exception of materials provided by the Customer, shall belong to us or persons who have granted us a licence to do so. We grant the Customer permission to use the work product only through the Services. The licence does not transfer the intellectual property rights in the production deliverables to the Customer.
  3. Customer-provided materials
    Intellectual property rights in the materials provided by the Customer and the print data submitted by the Customer shall belong to the Customer or a third party who has granted the Customer the relevant rights.
    The Customer shall permit the use of the relevant printed data and materials to the extent necessary for the provision of the Services by CUSTA and the improvement of the Services (including development, research and improvement of services associated with the Services), for free of charge.
    You shall represent and warrant to us that the use of such printed data and materials provided by you does not infringe the intellectual property rights, portrait rights, privacy rights, honour rights or any other rights of any third party, and shall indemnify us and our partner companies from any and all damages or costs (including legal fees) incurred by us or our partner companies if this is not true or accurate.
  4. Customer Data
    You grant us and our affiliates the right to use, disclose and provide Customer Data to the extent necessary or desirable to enable us to provide and improve our Services to you. Personal data will be handled in accordance with a separate Privacy Policy.
    Unless you request otherwise, we may disclose the name of your company as a company using our services on our site and in our marketing materials. The Customer grants us free of charge the use of company names, logos and trademarks necessary for us to identify the Customer. If the Customer does not agree to the use of the company name, logo and trademarks, etc., the Customer shall write in to customer-service@custa.com to that effect.

14. Warranty and Disclaimer of Liability

  1. In the event of damaged or different goods being delivered to the Customer, we will, on the basis of the Customer’s complaint, verify the facts and, if the facts are accepted, decide to carry out a partial or total correction or replacement of the goods and a partial or full refund up to the amount of the fee for the Services in question. When lodging a complaint, the Customer should send an email to our customer service with photos and information that clearly show the problem/area of dissatisfaction. If we request the return of the defective goods, the Customer shall follow the instructions.
  2. Although we aim to constantly improve the quality of the goods to your satisfaction, we cannot guarantee that the goods you purchase will have the exact colour, shade, texture, feel or other characteristics that you have envisaged and desired. We shall not be liable for any loss or damage suffered by the Customer as a result of the products not having the characteristics envisaged and desired by the Customer.
  3. We make no warranty that the Services will be suitable for the Customer’s specific purpose, that the Services will have the functions, commercial value, accuracy and usefulness expected by the Customer, that the Customer’s use of the Services will not violate any laws or regulations applicable to the Customer or internal regulations of any company or industry organisation, or that the Services will be free from defects. No guarantee is made that the Service will not be free from fault.
  4. We shall not be liable for any transactions, communications or disputes between you and other customers or third parties in relation to our Services.
  5. For printing service, once we receive printable print data from the Customer, we then produce the printed materials by printing them on paper or other materials as desired by the Customer. We are not obliged to correct the printed data provided by the Customer and does not guarantee the integrity of such printed data. In addition, we shall not be obliged to store the print data provided by the Customer.
  6. The Services are not intended to be used in countries or regions where the Services or the contents, etc. of the information provided in the Services are legally prohibited, nor are they intended to be used by individuals, companies or other organisations in such countries or regions. We shall not be liable for any act by the Customer that violates or contravenes the laws and regulations of such countries or regions by using the Services or information, etc. obtained from the Services. Customers shall use the Services on their own initiative and at their own risk after confirming the laws and regulations applicable to their own conduct.
  7. We do not guarantee the accuracy, completeness, legality, speed, merchantability, non-infringement of third party rights or suitability for the purposes of the Customer or other third parties of the content or other advertisements or external websites on our website posted in connection with the Services. No guarantee is given as to the accuracy of the content of the website. We shall not be liable for any damage, loss or expense incurred by you or any other third party as a result of the use of these advertisements or external websites. You shall check the content of these advertisements and external websites for yourself and use them on your own initiative and at your own risk.

15. Conditions Relating to Printing

  1. We are committed to Customer’s satisfaction. We do everything possible to delivery highest quality Service. However, there are certain circumstances that are beyond our control. Please note that we cannot be responsible for:
    1. Spelling, punctuation, or grammatical errors made by the Customer.
    2. Inferior quality or low-resolution of images provided by Customer.
    3. Design errors or colour selection errors introduced by Customer in the artwork file creation process.
    4. Errors in user-selected options such as product type, size, finishing options, or quantity.
    5. Incorrect file dimensions, image orientation, or file submission in accordance with our specifications.
    6. Damage to the products arising after delivery to Customer.
    7. Duplicate orders by Customer.
    8. Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services, where applicable.
    9. Incorrect shipping address, undeliverable packages after delivery attempt, or other errors accidentally made by Customer.
  2. Once the artwork and print job has been approved by Customer and sent to our printing production via email, digital or verbal instruction, no changes are allowed to the artwork files.

16. Compensation Liability for Damages

  1. We shall not be liable for any damages incurred by the Customer in connection with the provision or use of the Services, except in cases of intent or gross negligence on the part of CUSTA. Even if we are liable for such damages, our liability shall be limited to the amount of consideration paid by us for the Services that caused such damages, and we shall not be liable for incidental damages, indirect damages, special damages, future damages and damages for lost profits. We shall not be liable to compensate for incidental, indirect, special, future or lost profit damages. In no event shall we be liable for your cost of procuring substitute goods.
  2. If the Customer causes damage to us, other Customers, our partner companies or other third parties as a result of a breach of these Terms and Conditions or in connection with the use of the Services, the Customer shall bear all liability, including liability for damages to those who have suffered such damage, regardless of whether the Customer has committed such damage intentionally or negligently. If such an act is committed by more than one customer, the Customers who committed the act shall be jointly and severally liable to compensate for the damage.

17. Indemnity

Customer agrees to release, defend, indemnify and holds CUSTA harmless, its owners, partners, directors, officers, employees, agents, licensors, vendors or suppliers and any third party, individual or entity that provide direct or indirect of any services to us from and against any and/or all claims, obligations, losses, liabilities, cost, expenses including reasonable attorneys' fees and expenses, relating to or arising from or due to:
  1. Any intellectual property or other proprietary right of any person or entity.
  2. A violation of any of our operating rules or policies relating to the Service.
  3. Any material or information submitted to us for the Service and publication, including but not limited to, any misrepresentation in your application (if applicable).
  4. Third party, including customers of Customer in liability claims for products or services sold by Customer to Customer's customers and any other transactions between Customer and third party.
  5. Any ideas, material or information submitted by Customer for publications or printing.

18. Contact or Notification

Enquiries, notifications and other communications from the Customer to us concerning the Services shall be made via email address included in the registration details or by any other manner determined by us. If we send any contact or notification to the email address or other contact details included in the registration details, you shall be deemed to have received such contact or notification.

19. Amendment of the Terms of Use and Content

  1. We reserve the right to change all content on the website, including, without limitation, these Terms and Conditions, at any time in our sole and absolute discretion without prior notice. If you do not agree to the amended Terms and Conditions, you must immediately stop accessing or using any information on the website and you shall not submit any purchase orders for goods or services. Kindly also communicate or write in to us for our notification.
  2. In respect of the Services applied by you before the effective date of the changes to these Terms and Conditions, the Terms and Conditions existed before the changes were made shall apply.

20. Services Suspension

  1. We may suspend or interrupt the provision of all or part of the Services without prior notice to the Customer if any of the following conditions apply:
    1. When it is necessary to urgently inspect or maintain the computer systems involved in the Service.
    2. If the equipment necessary for the provision of the Service, such as our computers and communication lines, become unusable due to an accident, etc.
    3. If the operation of the Service becomes impossible or extremely difficult due to earthquake, lightning, fire, windstorm, flood, power failure, natural disaster, etc.
    4. If the provision of the Services becomes impossible or extremely difficult due to war, disturbance, riot, civil commotion, labour disputes or other force majeure.
    5. If the provision of the Services becomes impossible or extremely difficult due to laws and regulations or orders based on such laws and regulations.
    6. In the event that we reasonably deem it necessary to suspend or discontinue the Services.
  2. We shall not be liable for any loss or damage incurred by you as a result of any action taken by us in accordance with this Article.

21. Service Termination

We may terminate the provision of the Services at our convenience. If we terminate the provision of the Services, we shall notify the Customer in advance. We shall not be liable for any loss or damage incurred by you as a result of any action taken by us in accordance with this article.

22. Force Majeure

  1. We shall not be liable to the Customer or be deemed to be in breach of the Terms and Conditions by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:
    1. Act of God, explosion, flood, tempest, fire or accident;
    2. war or threat of war, sabotage, insurrection, civil disturbance or requisition;
    3. acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
    4. import or export regulations or embargoes;
    5. interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving employees of CUSTA or of a third party);
    6. interruption of production or operation, difficulties in obtaining raw materials, parts or machinery; or
    7. power failure or breakdown in machinery.
  2. Upon the happening of any one of the events set out in Clause 22, we may at our option:
    1. fully or partially suspend delivery/performance of Services while such event or circumstances continues; or
    2. terminate the Services so affected with immediate effect by written notice to the Customer and CUSTA shall not be liable for any loss or damage suffered by the Customer as a result thereof.

23. Severability

Even if any provision of these Terms and Conditions or any part thereof is determined to be invalid or unenforceable under any law or regulation, the remaining provisions of these Terms and Conditions and the remaining parts of any provision that is determined to be invalid or unenforceable in part shall remain in full force and effect. CUSTA and the Customer shall endeavour to amend the provisions or parts thereof which have been determined to be invalid or unenforceable to the extent necessary to make such invalid or unenforceable provisions or parts thereof lawful and enforceable, and to ensure the purpose and legally and economically equivalent effect of such invalid or unenforceable provisions or parts thereof.

24. Waiver

  1. No right under this Terms and Conditions shall be deemed to be waived except by notice in writing signed by CUSTA or the Customer waiving that right to the other party.
  2. No waiver by either party to any default or breach by the other party or of any right to enforce any claim or exercise any remedy shall be deemed a waiver of any right or remedy arising in consequence of any subsequent breach or default.

25. Language

These Terms and Conditions shall be treated as having been duly written in English. Even if translations of these Terms and Conditions in other languages are made for reference purposes, only the English version shall have effect as the translations of these Terms and Conditions shall have no legal effect whatsoever.

25. Entire Agreement

These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement between you and us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this website.

26. Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of Malaysia. By accessing this website or purchasing any goods or subscribing to our Services through the website, you agree to submit to the exclusive jurisdiction of the courts of Malaysia.
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Last Updated on: 7th November, 2023.

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